FAQ’s
What days can I visit El Dorado Park?
The park is open Wednesday through Sunday, from 10:00 AM to 5:00 PM. We recommend checking the official website or Instagram (@eldoradowaterpark) to confirm any seasonal changes or special event schedules.
Do I need to buy tickets in advance?
It’s not strictly necessary, but we recommend purchasing tickets in advance through the official website to avoid queues at the Cap Cana access gate, especially during peak season.
Is transportation included in the ticket price?
It depends on the ticket type!
For regular tickets (non-residents): Yes, round-trip shuttle service is included from selected hotels in areas such as Cap Cana, Bávaro, Punta Cana and nearby zones (no extra charge in those main areas). For farther areas such as Bayahibe (+$10 USD/person), La Romana (+$15 USD), Miches (+$20 USD), etc., a supplement applies.
Not applicable for Dominican resident tickets.
Can I bring food or drinks into the park?
Park policy does not allow outside food or beverages. However, inside you’ll find several restaurants, bars and delicious options for all tastes, diets and allergies!
Are lockers available?
Yes! You can rent small lockers ($10 USD) or large lockers ($15 USD) to safely store your belongings while enjoying the attractions. No worries!
What should I bring for a perfect day?
Swimsuit, towel (or rent one at the park), sunscreen, water shoes, and a change of dry clothes for the trip back. Life vests are free!
Are towels available or do I need to bring my own?
We have towels available for rent ($5). You’re also welcome to bring your own.
What is the minimum age to participate?
The park is suitable for all ages, with dedicated areas for young children. Some attractions have a minimum height requirement to participate.
From what age do children pay admission?
Children pay from age 4 (children’s category: ages 4–12). Children under 4 enter free.
Do I need to know how to swim to enjoy the attractions?
Not at all! Most activities can be enjoyed without knowing how to swim. There is only one exception — The Treasure Chamber is the only activity that requires swimming ability to participate.
Are there weight or height restrictions for activities?
Yes, some activities have minimum height and maximum weight restrictions. These vary by attraction and park staff verify on-site to ensure guest safety.
Can I use my phone on the attractions?
For safety reasons, phones are not permitted on the slides. You may use them at relaxed areas such as pools, the cenote, lazy river, thermal baths, etc. We recommend storing personal items in lockers (available for an additional fee).
Is there parking available?
We have a general parking area next to the park at no additional cost. For added convenience, our VIP parking is located at the park entrance for an additional fee of $10 per vehicle.
Are there areas or attractions exclusively for young children/babies?
Yes! We have safe, shallow zones perfect for little ones, with gentle attractions, children’s pools and constant supervision. Ideal for families with children of all ages.
Can I buy photos or souvenirs inside the park?
Of course! At El Dorado Gift Shop you’ll find exclusive souvenirs and practical items such as towels, swimwear, sunscreen and other essentials. For professional photos of your adventures (captured on the attractions), visit Expedition Photo Lab at the park exit. Take home unforgettable memories of your day!
Are there upgrade options or VIP packages?
Yes, we have a wide variety of VIP spaces such as bali beds, cabanas, or even private villas. You can find more information at ( link to upselling landing page).
What happens if it rains?
The park operates normally on rainy days. However, there is a possibility that the entire park or a specific activity may be closed if weather conditions are not safe for our guests.